Refund Policy
At Fey Academy, we provide digital educational products, programs, and coaching services. All purchases are final and non-refundable, except for the limited circumstances specifically described in this policy.
1. Refund Eligibility
A refund may be considered only in the following circumstances:
Duplicate Payment
If you were accidentally charged more than once for the same purchase, the duplicate charge may be refunded.
Unresolved Technical Issue
If a technical issue caused by Fey Academy prevents you from accessing the purchased product, you must contact us within 14 calendar days of the purchase date.
We will first make reasonable efforts to resolve the technical issue. If we are unable to resolve the issue within a reasonable period, a refund may be considered.
These are the only circumstances in which Fey Academy may approve a refund
2. 14-Day Reporting Period
Any request concerning a potentially refundable circumstance must be submitted within 14 calendar days of the purchase date.
Requests submitted after this period will not be eligible for consideration.
The 14-day period is not a money-back guarantee, trial period, or satisfaction guarantee. It only provides a period during which an eligible issue must be reported.
3. No Refunds for Change of Mind
Refunds are not provided if you:
-Change your mind after purchasing.
-Decide that the product is not suitable for you.
-Decide that you no longer need the product.
-Do not have enough time to complete the product.
-Do not complete the lessons, assignments, or activities.
-Stop participating in the program.
-Do not attend scheduled coaching sessions.
-Do not submit required assignments or activities.
-Do not use the materials or access provided.
-Experience personal, professional, scheduling, or other circumstances that prevent you from participating.
4. Digital Products
Once access to the purchased digital product has been made available to you, the purchase is considered final and non-refundable, except for an eligible technical issue reported within the 14-day reporting period.
Not using the product after access has been provided does not qualify for a refund.
5. Coaching and Personalized Services
Payments for coaching sessions, consultations, assessments, customized materials, or other personalized services are non-refundable once the service has been scheduled, started, or delivered.
If you are unable to attend a scheduled session, please contact us in advance. Rescheduling may be offered at our discretion, but a missed session does not qualify for a refund.
6. Delivery and Access
Your product or service will be delivered according to the delivery schedule and access instructions stated on the relevant offer or checkout page.
If you experience a problem accessing your purchase, please contact us at:
We will make reasonable efforts to resolve verified access or technical issues.
7. How to Submit a Refund Request
If you believe your situation qualifies under this policy, you must contact us within 14 calendar days of your purchase date at:
Your request must include:
-Full name
-Email address used for the purchase
-Order or transaction number
-Date of purchase
-Description of the issue
-Relevant supporting information
Submitting a refund request does not guarantee approval.
8. No Partial Refunds
Fey Academy does not offer partial refunds.
If a purchase does not qualify for a refund under this policy, no partial refund, credit, discount, or other compensation will be provided based on unused portions of the product or service.
This includes situations where you:
Stop participating in the program.
-Do not complete the content.
-Do not attend scheduled sessions.
-Use only part of the product.
-Decide not to continue with the program.
9. Refund Processing
If a refund is approved under this Refund Policy, it will be processed through the original payment method used for the purchase.
Once the refund has been processed by Fey Academy, the time required for the funds to appear in your account may depend on your payment provider or financial institution.
10. Payment Disputes
If you experience a problem with your purchase, please contact us at academy@feyzahenglish.comso we can review the issue and attempt to resolve legitimate payment or access problems.
Where appropriate, Fey Academy may provide relevant purchase, delivery, access, communication, and transaction records to the payment processor or financial institution in connection with a payment dispute.
11. Changes to This Refund Policy
We may update this Refund Policy from time to time. Any updated version will be published on this page with a revised effective date.
Changes to the policy will not alter the refund terms applicable to a purchase that was already completed, unless otherwise required.
12. Contact Us
If you have questions about this Refund Policy or need to report an eligible issue, please contact us at:
